1. Privacy Policy
At Enera.my, we value your privacy. This policy outlines how we handle your information.
- Information Collection: We collect information you provide directly to us (name, email, contact details) when you use our website or services.
- Use of Data: Your data is used to provide, maintain, and improve our services, process transactions, and communicate updates.
- Data Protection: In compliance with the Malaysian PDPA 2010, we implement strict security measures to prevent unauthorized access or disclosure of your personal data.
- Cookies: We use cookies to enhance your browsing experience and analyze site traffic.
- Third Parties: We do not sell your personal data. We only share information with trusted partners (like payment processors) necessary to fulfill our service to you.
2. Terms and Conditions
Agreement to Terms
By accessing Enera.my, you agree to be bound by these terms. If you disagree with any part, you must discontinue use immediately.
- Intellectual Property: All content, logos, and designs on Enera.my are the exclusive property of Enera unless otherwise stated.
- User Conduct: Users agree not to use the site for any unlawful purpose or to transmit any harmful code or malware.
- Limitation of Liability: Enera.my shall not be held liable for any indirect, incidental, or consequential damages arising from your use of the platform.
- Governing Law: These terms are governed by and construed in accordance with the laws of Malaysia.
3. Refund and Cancellation Policy
Our Commitment to Fairness
- Cancellations: Users may cancel their orders or subscriptions within 24 hours of purchase for a full refund, provided the service has not yet been initiated.
- Refund Eligibility: Refunds are processed if a service is not delivered as described or if there is a technical failure on our end that cannot be rectified.
- Processing Time: Approved refunds will be credited back to the original payment method within 7 to 14 business days.
- Non-Refundable: Digital downloads or completed consulting services are generally non-refundable once accessed or delivered.
4. Shipping and Delivery Policy
(Note: Use this if you sell physical goods. If you are digital-only, you can omit this.)
- Processing Time: All orders are processed within 2–3 business days.
- Shipping Rates: Rates are calculated at checkout based on weight and destination within Malaysia.
- Delivery Estimates: * West Malaysia: 3–5 business days.
- East Malaysia: 5–10 business days.
- Tracking: A tracking number will be provided via email once the order has shipped.
5. Contact Information
If you have any questions regarding these policies, you may contact us at:
